- IMPORTANT: There are two big “review optimizations” you can make that will GREATLY impact your success with our platform. The first is the “human ask”. Make sure you tell your customers in person you will be asking them for feedback and reviews. This creates a stronger responsibility to respond for the customer and also ensures your email or text isn’t a surprise. The second is to ask for feedback as close to the purchase as possible.
Adding customers daily or weekly is a must, and even better is an integration to send
customers from your CRM or POS to the platform automatically.
- Once customers have provided feedback, install or embed the Review Widget on your website. This widget displays your 1st-party reviews for a big SEO benefit in the Google search results.
- Share your Performance Reports with your staff to involve everyone in customer
satisfaction, Net Promoter Score, and review ratings