Review Request Mode is a 2-step process to request:
- Net Promoter Score
- Reviews on 3rd-party sites (choose 2-4 sites)
2-Step Process for your Customer
Step 1: Send a feedback request to your customer via email or SMS/text message.
- For email requests, customers select a Net Promoter Score rating in the email that links them to Step 2.
- For SMS/Text message requests, customers tap a URL that links them to Step 2 where they select a Net Promoter Score rating.
Step 2: After selecting an NPS rating, customers are served a page that includes links to selected 3rd-party review sites. As a result of the rating received, a positive or negative page version is served.