Direct Request Mode

Direct Request Mode is a 1-step process to request:

• Reviews on 3rd-party sites (choose 2-4 sites) Because Direct Mode gives customers direct access to your online review profiles we recommend only businesses with a known NPS over 80 consider using Direct Mode.

1-Step Process for your Customer

Step 1: Send a feedback request to your customer via email or SMS/text message.

• For email requests, customers select an online review profile to then leave a review.
• For SMS/Text message requests, customers tap a URL that links them to the landing page where they can select an online review profile and leave a review.