Welcome

We’re excited you’ve chosen us as your platform to manage customer experience through customer feedback and online reviews. This quick guide will help you get your account set up and your business started capturing customer feedback. While this is a very robust platform, this Quick Guide was created to have you up and running in about an hour.

This Quick Guide will show you how to:

1. Verify you completed the Set-Up Wizard to add your location, online review sites, logo, and brand color
2. Choose a Request Mode and customize the steps and content
3. Set your alerts and notifications for your account
4. Add your customer list of emails (or other methods to engage customers)

Building A Better Business

We’re excited to work with you and know that our product will help you in your goal to build a better business by listening to your customers.

Our platform provides a proven process to gain customer insights and feedback by offering:

• Consistency—Ask all of your customers for feedback.
• Simplicity—Once set up, just add customers and work to improve.
• Clarity—Capture Net Promoter Score^® (NPS), ratings, testimonials, and reviews.